FAQ

Frequently Asked Questions (FAQ)

Find quick answers to common questions about shopping at Zayomi. We’re here to make your experience easy, happy, and worry-free! 💖

🛒 Orders & Payments

• How can I place an order?
  Browse your favorite items, add them to the cart, and complete checkout using UPI, debit/credit cards, or net banking. It’s fast and secure!
• Do you offer Cash on Delivery (COD)?
  Yes, Cash on Delivery is available for most pin codes across India.
• Is my payment information secure?
  Absolutely! We use trusted and encrypted payment gateways to keep all your details 100% safe.

🚚 Shipping

• When will my order be shipped?
  All orders are processed within 1–3 business days. Delivery usually takes up to 7 days depending on your location.
• Do you provide tracking details?
  Yes! Once shipped, we’ll share a tracking link via email or WhatsApp so you can easily follow your order’s journey.

🚫 Returns & Exchanges

• Do you accept returns or exchanges?
  We currently do not accept returns or exchanges. Each product is carefully checked before dispatch to ensure you receive it in perfect condition.
• What if I receive a damaged product?
  If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos and unboxing proof. Our team will assist you immediately.

🎁 Gift Wrapping

• Do you offer gift wrapping services?
  Yes! We offer complete gift wrapping with beautiful wrapping paper, ribbons, and tags — perfect for birthdays, return gifts, and celebrations. This service has a small extra charge at checkout.
• Can I add a message with my gift?
  Of course! You can include a personalized note during checkout, and we’ll attach it neatly to your wrapped gift. 💌